BBVA

Overview
Banco Bilbao Vizcaya Argentaria (BBVA), one of Europe's ten largest banks, is built on the accumulated experience of its 150 constituent entities. BBVA has achieved world-class efficiency and value creation across economic cycles through continuous improvement and innovation.

However, bringing Latin American banks (including Mexico’s largest bank, now BBVA Bancomer) into the group proved difficult because of particularities in each local market, the size of the respective financial institutions and socioeconomic diversity throughout the region. The challenge was to transform these institutions into more efficient universal banking organizations that would be focused on commercial and retail banking. A solid, standardized technological platform was needed to enable BBVA to succeed in its Latin American expansion.

How Accenture Helped
Accenture was engaged to help BBVA develop a technology strategy and platform based on Alnova Financial Solutions. The new banking platform needed to seamlessly integrate newly acquired subsidiaries under a unified management scheme.

Over a five-year period, Accenture and BBVA implemented Alnova Financial Solution at subsidiaries in eight countries.

High Performance Delivered
The new IT platform allowed BBVA to standardize its global operations, consolidate its management information and achieve efficiency in its Latin American subsidiaries.

Throughout Latin America, BBVA achieved an average ROE of 38.2 percent and average efficiency ratio of 43 percent—representing an improvement of as much as 10 percentage points in efficiency for some subsidiaries. Rationalization and automation of bank operating procedures produced task reductions of around 30 percent in central back offices and 13 percent in branch back offices. Branch employee headcount has been reduced by nearly 20 percent. Subsidiary organizations now have an improved ability to focus on universal banking.

Business benefits also include:

• Standardized, consolidated information management across the entire enterprise.
• Efficient, decentralized access to products and services.
• Improved operational efficiencies and customer service.
• Increased cross-selling, CRM and communication tools.
• Improved scalability for each subsidiary through the modernization of IT systems.

Client Background

With 47 million customers in more than 30 countries, BBVA is one of Europe's ten largest banks. From its Spanish origins, BBVA expanded to Latin America and the United States, where it is now the 24th largest bank in terms of assets. In addition, the bank has a strategic agreement with China CITIC Bank, providing a strong Asian focus. Today, BBVA has 8,000 branches and employs approximately 112,000 people worldwide.